Explore Services
SERVICES WE OFFER
At MARK Services, we provide personalized business support
solutions designed to align with the dynamic imperatives of different industries.
Customer Lifecycle and Relationship Management
Dealer, Distributor and Channel Support Enablement
Collection, Retention and Portfolio Recovery Operations
Knowledge Process Outsourcing and Business Intelligence
Digital Growth and Brand Visibility Engagement
INDUSTRY VERTICALS
NBFCs: Modern NBFCs are increasingly outsourcing services including:
- Multi-lingual and multi-channel tele-engagement
- Meticulous document authentication
- Accurate account validation and customer on-boarding
- Pre-disbursal risk screening and multi-level fraud detection
- Welcome calling, application facilitation and journey initiation
- End-to-End Loan inquiry, soft collection, over-due time-critical and renewal prompts
- Account re-activation, loan recovery and retention strategies
- First Call Resolution (FCR) and grievance redressal
- Top-Up Loan outreach including portfolio servicing and post sanction interactions
- Digital branding campaigns and NPS Support
Telecom: A high-volume business ecosystem such as the Telecom segment demands a range of services to be outsourced:
- Subscriber acquisition and SIM activation articulation
- Retail Partner coordination and Dealer onboarding
- Inbound and Outbound Support
- Service Request generation and One-Call-Resolution (OCR) targets
- Churn prevention and Loyalty enhancement programs
- Competitor migration prevention and win-back schemes awareness
- Dormant customer revival strategies and plan upgradation outreach
Steel and Construction Industry: Sectors as such rely heavily on dealer networks and relationship -driven processes.
- Dealer creation and distributor network management
- Sales prospect touch-base and periodic conversion-focused revisit
- Retail network engagement and partner lifecycle orchestration
- Contractor, dealer and stakeholder relationship establishment
- Competitor intelligence, market mapping and regional demand insights
- Proposal follow-up and order coordination
- Repeat business initiatives
- Market visibility and brand expansion digitally